Customer Training
The Problem
External training breaks down without the right structure
When training lives across emails, recorded sessions, and shared drives, external audiences are left piecing together their own path and your team picks up the slack
How it works
From assigned to capable, without the manual overhead
Create courses, pathways, and product education in one place. Give every customer a clear next step, tailored to their role, plan, or use case.
1
Build the learning journey once
Combine practical walkthroughs, and key resources into one structured customer pathway.
2
Deliver by segment or use case
Assign the right learning to the right customer groups, so each audience gets a relevant route to value.
3
See adoption as it happens
Track completion and engagement across every audience, then use that insight to improve the learning experience.
Who it helps
Train every audience you work with
Admins
Create guided learning pathways, assign the right training, and keep external training consistent across every account.
End users
Get up to speed at the right pace, with clear next steps and structured guidance along the way.
Training & Ops teams
Support onboarding and rollout with structured learning that gives every stakeholder a shared route to confident, independent use.
Partners
Give partner teams a structured way to get up to speed, prepare for rollout, and stay current.
Built for growing teams
Make product learning a clear part of your customer experience.
See how Sodium Learn helps teams create, deliver, and measure customer education at scale.
FAQ
Customer training questions
Can’t find your answer? Get in touch and we’ll walk through your customer education goals.
Can Sodium Learn support both customer onboarding and ongoing product education?
You can build structured pathways that guide customers from first login through feature adoption, advanced use cases, and periodic refreshers — all within the same platform. Onboarding and ongoing education run in parallel, not as separate projects.
Can we tailor learning for different customer segments, plans, or use cases?
Build separate pathways for administrators, end users, partners, or specific product tiers — so each audience only sees what's relevant to them. Assign by group, role, or segment automatically at enrolment.
How is this different from a help centre or knowledge base?
A help centre is reactive — customers search when they're stuck. Sodium Learn is proactive — customers are guided through structured learning before problems arise. You can also track whether they've completed it, which a knowledge base can't tell you.
Do our customers need to create their own Sodium Learn account?
Customer access is managed by your team. You control who gets access, what they can see, and how they're grouped — customers don't need to set anything up themselves.
How can customer success teams see who needs support?
Track completion, assessment results, and engagement across every learning path. Use that data to identify customers who haven't progressed, failed an assessment, or haven't started — so your CS team can intervene before it becomes a support ticket.
Can we measure whether customer education is actually improving adoption?
Yes. Completion rates, assessment scores, and engagement data give you a clear picture of learning progress. Pair that with your product analytics to connect training activity to real adoption outcomes.
We already have existing training content — do we need to rebuild everything?
No. Sodium Learn supports SCORM 1.2 and 2004, so existing packages import and run as-is. You can mix legacy SCORM content with new native content in the same pathway without reformatting anything.
Can we issue certificates to customers on completion?
Certificates are issued automatically when a customer completes a course or pathway — downloadable instantly. You can also set expiry dates and send renewal reminders for time-sensitive certifications.